About Chatsworth Water Damage Pros

Chatsworth Water Damage Pros is a 24/7 water damage and mold dispatch line for Chatsworth, CA and nearby San Fernando Valley neighborhoods. You call, you describe what is happening, and we send licensed and insured crews to stop the damage and dry the structure.

This page explains what we do, how a call works, the standards we point you to, and the things we do not do. If water is moving through your home right now, call first and read this later.

What we do

Our work is water damage and mold. That means finding the source of the moisture, removing standing water, drying wet materials, cleaning and treating affected areas, and handling the rebuild steps that follow. You can see each job type on our services page.

The primary job is emergency response after a burst pipe, a failed water heater, a roof leak, a sewer backup or a storm. The secondary job is mold, which almost always traces back to moisture that was left too long.

We work from an address at 20953 Devonshire Street in Chatsworth, and the dispatch line is open around the clock. Crews are licensed and insured.

How a call works

You call the number on this page and a dispatcher answers. There is no form to fill out and no queue of emails. The dispatcher asks a short set of questions so the right crew and equipment head your way.

1. Tell dispatch your address, ZIP and the nearest cross street.
2. Describe the source of the water and whether it has been stopped.
3. List the rooms affected and how long the water has been there.
4. Say whether the water looks clean, gray or contaminated, and whether power is on in the wet area.
5. Dispatch confirms the next step and sends a crew. Same-day response is offered when available.

Service standards we point you to

The industry publishes two standards that matter to homeowners. ANSI/IICRC S500 covers professional water damage restoration, and ANSI/IICRC S520 covers professional mold remediation. They describe how water is classified, how drying is measured and how mold work is contained.

We name them because you should hold every company to the same yardstick. Ask any company you call whether its crews work to S500 and S520, and ask what that looks like on your job.

In practice, standards-based work uses moisture meters and thermal imaging cameras to find wet material, air movers and LGR dehumidifiers to dry it, and HEPA air scrubbers and antimicrobial treatment where the job calls for them.

What we do not do

Being clear about limits saves you time. We are not plumbers for repiping. If a supply line must be replaced or a drain line rebuilt, you will need a licensed plumber, and we can help you describe the moisture damage to them.

We do not give legal or insurance advice. We can explain what we saw and what we did, and you should check your policy and ask your insurer what it covers. Disputes over coverage belong with your insurer, the California Department of Insurance or an attorney.

We are not a substitute for 911 or the utility. Gas smell, sparking, a live electrical hazard or a person in danger comes first. Call 911 or the utility, then call us when it is safe.

Where we serve

Our home base is Chatsworth, ZIP 91311, in the west San Fernando Valley. We also take calls from Northridge, Porter Ranch, Canoga Park, West Hills and Winnetka, and each has its own page.

Start with the service area page to see how coverage works. If you live in Northridge, Canoga Park or another nearby town, you can go straight to that page for local notes. If you are outside those areas, ask when you call.

How scope and price are explained before work starts

Before any equipment goes into your home, the scope is explained in plain words. You hear what is wet, what needs to come out, what can be dried in place and what equipment will run.

Price is discussed by phone and on site before work begins, and you agree to the plan before the crew starts. We do not quote figures on this website because every loss is different. A small bathroom leak and a flooded ground floor are not the same job.

If the plan changes because hidden moisture turns up behind a wall, you hear about it before the scope grows.

Getting the right service

Not every wet home needs the same help. A fresh pipe break needs fast extraction and drying. An old stain with a musty smell may need mold testing and cleanup. Our water mitigation page covers the first hours, and mold remediation covers what comes after moisture is controlled.

If you are not sure which fits, call and describe what you see. Dispatch will point you to the right starting point.