Privacy Policy

This policy explains what information Chatsworth Water Damage Pros collects when you visit this website or call our dispatch line, and how that information is used. By using the website or calling, you agree to the practices described here.

Information we collect

This website has no forms, so we do not collect information through the site itself. The main information we collect comes when you call us, including your phone number, the address of the property, and the details you share about the water damage or mold problem.

Your phone carrier may also pass us caller ID information. If you email us at contact@chatsworthwaterdamagepros.com, we receive your email address and whatever you include in the message.

Call recording

Calls to our line may be recorded for quality and training purposes.

If you do not want a call recorded, tell the dispatcher at the start of the call, or end the call. Recordings and call records are used for the purposes in the next section.

How we use information

We use call information to dispatch a crew, to understand your situation, to provide the service you ask for, and to follow up about your job. We also use call records to check the quality of our service and to train dispatchers.

We use caller ID so we can call you back if a call drops. We may keep job notes so that the crew who arrives has the details you gave dispatch.

Website analytics and cookies

Like most websites, this site may collect basic technical data, such as pages visited, device type and general location, to understand how the site is used and to improve it. This data is generally collected in aggregate.

The website uses minimal cookies. You can control or delete cookies in your browser settings, though some parts of the site may not work as expected if you block them.

Sharing information

We share information only when needed to provide service, such as with crews working your job, with service providers who help us operate the dispatch line and website, or when the law requires it.

If you ask us to share job details with your insurer or another party, we will do so based on your instructions.

How long we keep information

We keep call records and job notes as long as needed for the purposes described above, and as long as the law requires. After that, we delete or de-identify them.

Your choices

You may ask what information we hold about you, ask us to correct it, or ask us to delete it, subject to legal and business record requirements. California residents may have additional rights under California law.

To make a request, email contact@chatsworthwaterdamagepros.com or call and tell dispatch. We may need to verify your identity before acting on a request.

Third-party links and children

This website may link to other sites, such as government agencies. We do not control those sites and are not responsible for their privacy practices. Please read their policies.

This website is not directed to children under 13, and we do not knowingly collect information from them.

Changes and contact

We may update this policy from time to time. The date at the top shows when it was last changed, so please check it occasionally.

For questions, write to Chatsworth Water Damage Pros, 20953 Devonshire Street, Chatsworth, CA 91311, or email contact@chatsworthwaterdamagepros.com.