The fastest way to reach us is to call. Dispatch is open 24 hours a day, every day, for water damage and mold in Chatsworth, CA and the neighborhoods around it.
This page tells you what to say when dispatch answers, what to gather for your insurance claim, and what happens after the call. A two minute conversation now can save hours of damage later.
Contact details
Phone is the way to reach us, and the call button on this page dials dispatch directly. Hours are 24/7 emergency dispatch, including nights, weekends and holidays.
Our address is 20953 Devonshire Street, Chatsworth, CA 91311. Our email is contact@chatsworthwaterdamagepros.com, written out here as text. Email is fine for follow-up questions or documents, but it is not for emergencies, because nobody can answer an email as quickly as a ringing phone.
What to tell dispatch
Dispatch asks a handful of questions, and clear answers get the right crew and equipment moving. You do not need technical words. Say what you see.
- Is the source stopped? Say whether you shut off the water or the leak is still running.
- Which rooms are affected, and is water on floors, walls, ceilings or all three?
- How long has it been wet? Minutes, hours or days changes the plan.
- What kind of water is it? Clean supply water, gray water from a washer or dishwasher, or sewage.
- Is power on in the wet area, and have any outlets, lights or appliances been touched by water?
- Your address, your ZIP and the nearest cross street.
If water is touching outlets, the panel or appliances, stay out of the area. Cut power only if the panel is dry and safe to reach. For sparks, gas or any electrical risk, call 911 or the utility before calling us.
Contact Chatsworth Water Damage Pros in Chatsworth? Call the 24/7 line.
☎ (818) 337-2642Why there is no online form
This site has no contact form, and that is on purpose. When water is moving, every hour of waiting lets it spread into subfloors, wall cavities and insulation.
A call lets dispatch ask follow-up questions, catch safety problems and decide what equipment to send while you are still on the line. A form sits in an inbox until someone reads it. For this kind of problem, a conversation is faster.
What to have ready for insurance
The California Department of Insurance advises homeowners to report damage right away, keep a log of calls and copy all correspondence. It also says to photograph the damage and list damaged items with brand and model where you can.
Do not throw out damaged items until your adjuster says it is acceptable. Keep receipts for temporary steps you take to protect the property, since your policy may reimburse reasonable costs to do so. Check your policy, and ask your insurer what applies to your loss.
Homeowners policies generally do not cover flood damage. Flood coverage is a separate policy, so check yours before you assume anything.
What happens after the call
After you describe the situation, dispatch confirms the next step with you and sends a licensed and insured crew. Same-day response is offered when available, and dispatch will tell you what to do while you wait.
On site, the crew checks the source, tests for moisture with meters and thermal imaging cameras, and explains the scope before work starts. You agree to the plan, and then extraction and drying begin.
Read more about the work itself on our services page or see how we cover your town on the service area page.
While you wait for the crew
Small actions help. If it is safe, stop the source, move small items and rugs out of the water, and lift furniture legs off wet carpet. Take photos and short videos before moving things.
Do not run a household vacuum on standing water, and do not walk through sewage water. If the water came from a toilet or drain backup, treat it as contaminated and keep children and pets out.
Our emergency water removal page lists what extraction involves if you want to know what is coming.
Frequently asked questions
Can I request service by email?
Email exists for follow-up, but it is not a way to request emergency service. Water damage gets worse by the hour, and a ringing phone gets answered faster than an inbox. Call the dispatch line and describe the situation, then use email afterward to send photos or documents.
Is dispatch really open 24/7?
Yes. Dispatch takes calls at any hour, including nights, weekends and holidays. Same-day response is offered when available, and the dispatcher will tell you what the next step looks like when you call.
What if I do not know what kind of water it is?
Say so. Tell dispatch where the water came from and what it looks like. Water from a toilet, drain or outside flooding should be treated as contaminated. Keep people and pets out, and the crew will assess the category on site.
Do I need to call my insurance company first?
Not before you call about an active leak. Stop the source if it is safe, call dispatch, and report the loss to your insurer promptly. The California Department of Insurance says to report damage immediately. Check your policy for how and when to file.
Where is your office?
Our address is 20953 Devonshire Street, Chatsworth, CA 91311. Dispatch is phone based, so please call before visiting. A call lets us send a crew to your address, which is faster than coming to us.
Water on the floor right now? Call the 24/7 line.
☎ (818) 337-2642